Electrical Vehicle Installation - Admin/Customer Web Portal
Case Study - Smart Home Charge
Our Client ‘Smart Home Charge’ are a qualified electrical vehicle installer who service most of the UK. ‘Smart Home Charge’ takes the complication out of choosing a charger, completing the grant form, submitting evidence and are on hand every step of the way.
‘Smart Home Charge’ are a division of an established electrical repair company who decided to branch into the home electric vehicle charging market. They already had the infrastructure in place for this type of work, due to their existing team of qualified electricians and office staff who were used to booking these types of appointments using their current bespoke software system.
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‘Smart Home Charge’ came back to us as we had built their original repairs management system and rather than ‘inventing the wheel’ they wished to change the current system to allow for electric vehicle charging jobs.
It was also very important to the Graham Warby (the owner of ‘Smart Home Charge’) to provide a simple quick way for customers to complete the extensive OLEV grant application and submit their required evidence.
As office staff would be responsible for completing the form on behalf of the customer; collating all the evidence; producing the finished OLEV grant claims and other required documentation, a solution to lessen their burden was also desired.
The main changes to the existing system was a rebranding that ensured that all emails, documentation and texts that customers would see, were branded in the correct way. So, for standard repairs, they would have their normal branding and for electrical vehicle charger installations, they would be branded as ‘Smart Home Charge’.
A new section was added so that staff could fill in all the OLEV grant details on behalf of the customer; add the installation details gathered from technicians and send system generated DNO notification to the relevant electric network operators. At the end of the month, the system generates all the claims forms, collates these into folders per claim along with all evidence for that claim and then generates the bulk installer submission, all is then added to a single folder and zipped up ready for submission to the ‘OLEV Grant’ portal.
For customers a mobile friendly web portal was added, so they could easily check over the completed grant form, sign in ‘wet ink’ directly on the web page and upload their evidence with just a few button clicks.
Prior to delivering the new electric charger installation features, staff and customer were following a manual process for submitting and completing the grant application forms.
After the new sections were delivered office staff found that completing the OLEV grant form was logical and simple. Photos taken by technicians were instantly pulled through to the claim, so they no longer had to collect these. The monthly submission was mainly automated, saving the office staff hours of time.
However, customers were the ones that benefitted the most as they could easily sign their application and upload their evidence, just by visiting one web page. Whereas before it was a chain of emails back and forth between themselves and the office, in order to achieve this.
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